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[My Account] Why is my account being limited?
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Your account may be restricted for suspicious activities violating our Terms of Service, such as fake orders, voucher abuse, or scams. If your account is limited, you may receive a notification or encounter errors when logging in or checking out.
⚠️WARNING Severe violations (e.g., voucher abuse, wallet fraud) may lead to permanent restrictions. |
If you have an outstanding SPayLater bill, late payments may result in:
Frozen Shopee and SPayLater accounts
Restricted use of Shopee vouchers
A record of late payments
⚠️Note · Account deletion requests may be rejected if your account is limited/suspended. · You can withdraw your ShopeePay balance if your account is verified. · Pending paid orders, including those from banned sellers, will still be delivered. · For missing refunds that have not yet been credited, contact Customer Service and prepare the following: · A valid photo ID (passport, driver’s license, UMID, PhilSys) · A list of pending order IDs
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Filing for an appeal to reactivate your account
Go to Me tab > Chat with Shopee > type “Appeal for Account” > select Appeal Account Suspension > follow the instructions and provide the supporting documents (if requested).
⚠️Note · If you provide any of the invalid IDs, your appeal will be declined. · Limited accounts could be suspended permanently if the appeal was rejected. |
